ASSISTANCE PROGRAMS

SPECIALIZED TELECOMMUNICATIONS ASSISTANCE PROGRAMS

The Specialized Telecommunications Assistance Programs (STAP) https://www.hhs.texas.gov/services/disability/deaf-hard-hearing/stap-services provides financial assistance to help Texas residents with disabilities purchase basic specialized equipment or services needed to access the telephone network. This program is open to all individuals who are residents of Texas and have a disability.

For more information, contact the Texas Commission for the Deaf and Hard of Hearing:

Physical: 701 W. 51st Street, Austin, Texas 78751

Mailing: P.O. Box 12904, Austin, Texas 78711

Voice: 512-438-4880 | Videophone: 512-410-1387 | Fax: 512-438-4777

General inquiries: dhhs.mailbox@hhsc.state.tx.us | BEI inquiries: dhhs.bei@hhsc.state.tx.us

Consumer and Interpreter Training inquiries: dhhs.training@hhsc.state.tx.us

Telephone assistance inquiries (STAP) or to request a STAP application: dhhs.phones@hhsc.state.tx.us

Customers with Special Needs

MPRTC is committed to assisting our customers with disabilities by helping them find a variety of telecommunications products and services to assist them with their visual and hearing special needs. Members that need assistance purchasing such equipment can visit: https://hhs.texas.gov/services/disability/deaf-hard-hearing/dhhs-resources.

Here you will find vouchers to help with the purchase of equipment and additional information to assist you with any questions or concerns you might have. Any members that need further assistance please contact our business office at (806) 668-4420.

Note: If you are deaf, hard of hearing, or speech impaired you can call any Texas Health and Human Services office by using the relay service of your choice. The state of Texas offers Relay Texas, which you can use by dialing 7-1-1 or 800-735-2989.

Lifeline

The Lifeline program is designed to help qualified low-income individuals pay the monthly cost of basic telephone service. You can apply for Lifeline Discounts by calling 1-866-454-8387 toll free, visiting the website at https://www.texaslifeline.org/, or downloading the application below.

Lifeline Forms